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  1. As a user with the Administrator role,go to the Configuration → Data → Language combinations Customise. Select Customised language combinations only and click the (+) symbol next to Add source language.


  1. Once it is finished, the languages will be displayed in a row.


In the bottom section on this page, you can edit the factors used for creating estimates for each language combination. If you customize the factors in this location, you set the default values for the entire system.

You can change the:

  • Price factor → The base price is multiplied by the price factor, so if the price factor is 1 (the default) the price does not change. If the price factor is greater than 1, the price is increased and if it is lower than 1, the price is decreased.

  • Duration factor → This is similar to the price factor but changes the duration of the translation process and has an impact on the delivery date.

  • The minimum charge factor → The customer minimum charge is multiplied by the minimum charge factor to increase the minimum charge (>1), decrease (<1) or leave it unchanged (=1).

  • The minimum text count (either words or characters) → You can change the default value by entering any value >= 0 in that parameter. -1 means that the default should be applied.

  • Pricing method → If you charge by character count rather than word count, set this value here. Use a character count for languages such as Japanese and Chinese.

  • Availability → This language combination is available to customers and PMs; PM only – Only project managers can create projects with this language combination. o Unavailable - You do not offer this language combination.

  • Auto quoting → Use this field to distinguish between commonly used language combinations that your agency can start translating immediately (auto-quoted) and language combinations for which you need to contact linguists first, to check their skills and availability, and you cannot predict the price or the delivery time (non-auto quoted).

  • ⭐ → This column displays how the language combination has been defined. A yellow star indicates that the combination has been defined for the entire system and no star means that the system is using default settings.

At this point, it is possible to add target languages to the selected source language (or add a new one). To add a target language to an existing source language, first click Add target language and then select the new target language from the dropdown list. Edit the factors (if required) and Save the changes.