Search our help articles
External Knowledge Base offers a wide range of user-targeted articles which not only describe major features of the application but also tackle more intricate aspects of XTM Cloud modules.
🍓 Translation memory (TM)
How to add tags to TMX files
How to manage a translation memory (TM) in XTM Cloud
How to import a translation memory (TM) into XTM Cloud
How to export a translation memory (TM) from XTM Cloud
How to create and apply a TM penalty profile
Translation memory (TM) – most common issues & troubleshooting
Reindex of translation memory (TM) & terminology
New language vs. language variant
TMX attributes applicable during TM import & export
Cross-file repetitions and TM matching
How to extract terminology from projects
How to import terminology into XTM Cloud
How to manage terminology in XTM Cloud
How to export terminology from XTM Cloud
Terms & Metadata
Terminology extraction mechanism
What are stopwords?
Why are terms not highlighted in XTM Workbench?
Highlighting forbidden terms in XTM Workbench
🍍 Machine translation (MT)
How to enable and set up machine translation (MT)
Machine translation (MT) – most common issues & troubleshooting
Accessing machine translation (MT) performance data/calculating costs based on EDC
How to configure Service Account Key for Google Auto ML Project?
🍐 XTM UI
How to create a dashboard
How to generate target & pseudo target
How to configure and use smart filters
How to set custom language combinations in XTM Cloud
How to create tags and tag groups
How to customize file download settings
Target generation – most common issues & troubleshooting
Logging into XTM Cloud – most common issues & troubleshooting
How to find basic contact details (URL, company name, project name)?
System overview (linguist account)
System overview (administrator/project manager account)
How to enable and configure Chat/Query management module (QMM)
How to set up automatic time tracking in projects
🍋 LQA & QA
How to perform LQA
How to perform a QA (Quality Assurance) check for a file
How to create a QA (Quality Assurance) profile and apply it to a project
Types of LQA report – description and use case
Multi-project LQA report
MS Word Spellchecker – most common issues & troubleshooting
LQA report – most common issues & troubleshooting
List of XTM languages without spellchecker
Regular expressions (regex) in a QA profile
🍒 File processing
How to create a filter template in the XTM Cloud UI and apply it to a project
How can a source file be processed and what are configuration levels?
How to request a new configuration or change to an existing one
How to ensure the correct structure of an XML source file
How to configure plurals in XTM Cloud
How does the extraction of segments in MS Office files work (Word, Excel, PowerPoint)?
A step-by-step description of project analysis
What affects the time that the project analysis takes?
Segment ID images
How to enable and set up alternative translations
How to enable Anonymization
How to set length limits for a translation
How to set shortcuts in XTM Workbench
How to change basic settings in XTM Workbench
How to change direction of a fragment of text in Workbench
How to enable and apply auto-inserted inline tags
XTM Workbench – most common issues & troubleshooting
Locked segments – most common issues & troubleshooting
How to obtain XTM Workbench URL (XTM Workbench instance ID)
Issues with WebSockets
What is the default XTM Workbench session expiration time and how can it be changed?
Merging/unmerging segments in XTM Workbench
How to lock segments in XTM Workbench with pre-processing
Impossible to select chat participants
Adobe InDesign – most common issues & troubleshooting
Uploading preview files for InDesign projects
Using LiveLink with the InDesign server
Adobe InDesign integration
How to translate offline (using XLIFF files)
Restrictions and good practices when dealing with XLIFF and multi XLIFF files in offline translation
Translating offline with TIPP
How to align translated documents
Aligning – most common issues & troubleshooting
Costs & Metrics
How to check a project word count
How to check a cost estimate and generate a purchase order
How to create a rate card for a linguist
How to enable and set up manual time tracking in projects
Costs generation – most common issues & troubleshooting
Costs & Metrics reports – most common issues & troubleshooting
How is wordcount calculated in XTM Cloud?
Costs & Metrics reports
What to do if a report is failing to generate for several projects?
Importing rate cards – procedure and template
XTM Costs module – basics
XTM Visual Mode
How to translate in XTM Visual Mode
XTM Visual Mode (Visual Editor) – most common issues & troubleshooting
How to make custom workflow step names visible for subcontractors (LSP)
The difference in the view of filter – Modification: Any updates to target, status or comments
What can and cannot the LSP do in a subcontracted project?
Email notifications – most common issues & troubleshooting
How do email notifications work in XTM Cloud?
Email notifications – the XTM Cloud UI setup
How to use browser's developer tools (Dev Tools)
How to diagnose performance issues
What information should you supply to XTM International Support if you want to report a bug?
How to create a project
How to create a project template
How to open a file for translation in a created project
How to submit a completed translation
How to customize the project listing columns
How to perform actions on multiple projects
How to enable and add a pivot language (pre-processing) to a project
How to manage custom fields in a project
Project activation – most common issues & troubleshooting
Continuous project and its outcome
How to find a project ID
How to create a customer
How to set custom language combinations for a customer
How to find a Customer ID
How to find a user ID
How to create a user with a role
Limited Project Manager (LPM) roles – description and customization
Public Cloud, Private Cloud, Suite – server differences
What are the differences between an update and an upgrade?
Google Chrome issue – SameSite policy
Preview Extended table – description
XTM Suite administration
Introduction to Suite administration
Basic diagnostic procedures and maintenance guidelines
How to free disk space
JMS & consumers
(Re)starting the XTM Cloud application and its components
XTM Cloud file tree & locations
Usage of XTM Cloud resources
How to use Concordance search in XTM Cloud
XTM Connect – Zendesk
Zendesk: XTM Cloud UI guide
XTM Connect – JIRA
JIRA [RC]: XTM Cloud UI guide
XTM Connect – AEM
AEM: Where are logs located and what information do they contain?
AEM: How to enable and create DITA projects
AEM: How to change scheduling time of project-related actions in the connector
AEM: Frequently Asked Questions (FAQ)
AEM: How to check REST API connection
AEM: How to restart the TranslationConfigService component?
AEM: How to increase the API REST token refresh frequency
AEM: How to troubleshoot XTM Cloud in-context preview issues
AEM: How to troubleshoot a "non-supported language list" issue while creating a language copy
AEM: How to supply additional PDF files to the AEM instance from XTM Cloud
AEM: How to troubleshoot an internal server error issue during project creation from Sites
XTM Connect – Marketo
Marketo: How to resolve the issue that the plugin only permits English to be used as the source language and this setting cannot be changed
Marketo: How to resolve this issue: "Error connecting to backend. Contact the administrator." message?
Marketo: What to do when assets are not displayed in the XTM Cloud translation plugin
Marketo: How to update translations after changing the content of the source asset
XTM Connect – Drupal
Drupal: Issue involving projects not returning to Drupal
Drupal: Issue involving SOAP API not enabled on the Drupal instance upon setting up a provider
Drupal: Creating multilingual projects in XTM Cloud
Drupal: Continuous job
XTM Connect – GIT
Git: Description & installation and configuration requirements
Git: How to handle the issue that projects return to the wrong target branch
Git: Target path mapping
Git: XTM Cloud UI guide
Git: General Settings tab in a bucket times out while loading – connector endpoint URL blocked by CORS
XTM Connect – Figma
Figma: How to enable the screenshot submission feature
Figma: Options for importing translated content
Figma: Sorting content in an XTM Cloud source file
Figma: What determines which languages are available during project submission?
XTM Connect – Kontent.ai
Kontent.ai: Two ways to enter the XTM Connector translation plugin
Kontent.ai: Naming convention for Kontent.ai projects
Kontent.ai: What determines which languages are available during project submission?
Kontent.ai: Use of Webhooks
Kontent.ai: Remembering context for Rich Text fields in content items
XTM Connect – Contentful
Contentful: What determines which languages are available during project submission?
Contentful: Two ways to access the XTM Connect – Contentful translation plugin
Contentful: Naming convention for Contentful projects
Contentful: How to fix the "local storage" issue in Google Chrome
Contentful: Entry-level localization
XTM Connect – HubSpot
HubSpot: What determines which languages are available during project submission?
HubSpot: Enforcing user and template settings
HubSpot: Which content types can be translated in XTM Cloud?
HubSpot: In-context preview
XTM Connect – Excel365
Excel365: How to troubleshoot the issue that translated content is not imported back to Excel automatically
Excel365: Size restriction for a spreadsheet that is sent for translation in XTM Cloud
Excel365: Configuration template
Excel365: What determines which languages are available during project submission?
Excel365: Naming convention for connector projects
XTM Connect – Google Sheets
Google Sheets: Naming convention for connector projects
Google Sheets: What determines which languages are available during project submission?
Google Sheets: Configuration template
Google Sheets: How to troubleshoot the issue that translated content is not imported back to Excel automatically
Google Sheets: How to troubleshoot the issue that the XTM Connect panel never finishes loading
XTM Connect – Akeneo
Akeneo: Naming convention for Akeneo projects
Akeneo: What determines which languages are available during project submission?
Akeneo: Continuous localization
Akeneo: Custom Fields mapping
Akeneo: Translating Akeneo product parent levels
Akeneo: Problem resolution, "There was a problem with Akeneo families, check Akeneo families field again" message