One of the problems that you might experience is that the XTM Connect panel never finishes loading: it “loads infinitely”. This issue might, for example, occur when the password for a particular user logged into XTM Connect – Google Sheets changes or when there is a more general problem with the XTM Cloud server.
To get past the infinitely loading screen, follow the instructions below:
Right-click in the loading circle.
The DEV tool is displayed, with the following element highlighted:
Look a few lines above: you should find the following element:
Right-click it and select the Delete element option:
The loading screen will disappear and you should be able to see the fields for your XTM Cloud user credentials.