Drupal: Issue involving SOAP API not enabled on the Drupal instance upon setting up a provider


Since XTM Connect – Drupal utilizes SOAP API, this article provides a solution to the problem with provider connection due to SOAP API not being enabled.


When configuring provider settings for XTM Connect - Drupal, you might encounter the following message:

The related error message can also be found in the Status report section (Manage → Reports → Status report).

The solution to this problem is to install relevant missing packages on the back-end side of the server.

  • libxml2-dev;

  • docker-php-ext-install;

  • soap.

This should be done by your administrators. The most important package is soap. Once this has been completed, the provider connection should be well established.