What should I do if the Approve TM option has not worked?


This article provides a short troubleshooting guide to what to do when the Approve TM option in a particular project’s workflow step has not worked, for whatever reason, in XTM Cloud.



For a project that has already been created , follow the steps below:

  1. Open the Workflow editor for the project (Project EditorWorkflow → Edit workflow).

  1. Add the Approve TM workflow step at the end of the workflow.

  1. Reopen the file.

  1. Make sure that the active step is before the Approve TM step that has just been added.

  1. Push the workflow forward so it passes through the newly added Approve TM step.

  1. That is it! The TM from this particular project should be set to approved in the TM database for your XTM Cloud instance.


Note that if a particular TM match has not been applied to a segment in XTM Workbench, XTM Cloud will not approve the TM match, so the solution provided above will not work for unused TM matches.

In such a case, the XTM International Support team would need to approve such TM records on the back-end side. Contact the XTM Support team and provide them with as much information as possible (project name, language combinations, etc.). To do so, use our Support Portal.