What should I do if the Approve TM option has not worked?

Introduction

This article provides a short troubleshooting guide to what to do when the Approve TM option in a particular project’s workflow step has not worked, for whatever reason, in XTM Cloud.

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Instructions

For a project that has already been created , follow the steps below:

  1. Open the Workflow editor for the project (Project EditorWorkflow → Edit workflow).

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  1. Add the Approve TM workflow step at the end of the workflow.

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  1. Reopen the file.

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  1. Make sure that the active step is before the Approve TM step that has just been added.

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  1. Push the workflow forward so it passes through the newly added Approve TM step.

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  1. That is it! The TM from this particular project should be set to approved in the TM database for your XTM Cloud instance.

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IMPORTANT!

Note that if a particular TM match has not been applied to a segment in XTM Workbench, XTM Cloud will not approve the TM match, so the solution provided above will not work for unused TM matches.

In such a case, the XTM International Support team would need to approve such TM records on the back-end side. Contact the XTM Support team and provide them with as much information as possible (project name, language combinations, etc.). To do so, use our Support Portal.